Recent Posts

Escape Plan Special Circumstances

4/3/2019 (Permalink)

Fire Damage Escape Plan Special Circumstances It's important to have a Fire Escape Plan to ensure safety for your family and loved ones. Are you ready?

Special Considerations When Creating a Fire Escape Plan

If you’re one of these homeowners, don’t stress – it’s never too late to start thinking about fire safety in Mesa, AZ. These tips can help you ensure your emergency escape plan is a good one so you can keep your family as safe as possible.

Assigning Assistance

Some members of your home may not be able to follow the plan of their own accord. Be sure to assign another family member to these individuals during the escape. You may need to assign helpers to:

  • Infants and toddlers
  • Elderly family members
  • Pets

Dealing With Security Measures

If your home has security bars or locks, be sure they have an emergency release that’s easy to use in the event that a disaster arises. This could save you a few crucial seconds during your escape.

If you have any questions, please give us a call at (480) 835-6688.

SERVPRO of Mesa East has the training and experience necessary to keep your family, loved ones and belongings safe. 

Can You Prepare Your Business for Flood Damage?

4/3/2019 (Permalink)

Storm Damage Can You Prepare Your Business for Flood Damage? Is your business prepared for Flood Damaged?

Having procedures in place to orchestrate recovery from a catastrophe is something that businesses often overlook.

Even if your business isn’t located in a flood zone, it’s possible to experience flood damage. Here are some suggestions to help you plan for the before and after of a flooding incident.

Assess Your Risk

The location of your business affects how you’ll prepare for the possibility of a flood. A number of conditions can cause flooding to occur or increase its likelihood:

  • Those located in low-lying areas and along coasts are at particular risk
  • Too much rain for the ground to absorb can cause flooding, whether occurring in a short time or over a longer period
  • Excess rain or snowmelt can affect levees, dams or sewage systems, causing breaches or overflows

Develop Your Plan

Once risk has been evaluated, you can choose strategies that seem most appropriate considering your circumstances. Some are preventive in nature while others are designed to assist in establishing normal operations after a flood. Use this list of ideas to spark discussions about plan elements that are suitable for your business and environment:

  • Determine an evacuation plan for your facility in the event of a catastrophic event
  • Stock an emergency preparedness kit that includes a battery-operated or crank radio and water
  • Maintain a data backup routine and store backups in multiple off-site locations
  • Decide if adding flood insurance provisions to existing coverage is warranted
  • Consider whether purchasing business interruption insurance is a worthwhile expense
  • Identify companies in Mesa, AZ, that can respond quickly to repair flood damage, including remediation of black water encroachment

Planning for contingencies is an important part of running any company. Anticipate the effects of flood damage that your business might experience and develop a roadmap for recovery. Doing so can let you return to serving your customers with less disruption than you may experience without advance preparation.

How the Right Restoration Team Can Help With Your Insurance Issues

3/24/2019 (Permalink)

Why SERVPRO How the Right Restoration Team Can Help With Your Insurance Issues Contact a team of commercial storm professional to inspect your building

It’s not uncommon for major storms to roll through Leisure World, AZ, and affect people and their places of work. Not only do you have to make sure you and everyone are safe, but you also have a potentially massive storm restoration effort to worry about. This process involves both a cleanup team and your insurance company. Sometimes, one of the parties holds up the other; however, if you get the right response team on the job, your insurance provider should follow suit.

Your Obligations

Of course, you never want to imagine flood damage in your office. Unfortunately, this can be a reality, so it’s essential that you act quickly. Once you detect flooding, you need to do the following:

  • Safely exit your building.
  • Stay away from the water, especially any black water.
  • Contact a team of commercial storm restoration professionals to inspect your building.
  • Contact your insurance provider to report the incident and start the claims process.

What Happens Next?

The storm response team will assess how extensive the damage is in your office. This will help the company come up with an appropriate plan and determine what it can save and what items and portions of the facility it must replace and restore. During the time, the team will take photos of the building and the areas that it must attend to. You should then get a hold of these photos and documentation and provide them to your insurance company.

Potential Hang-Ups

If a restoration company response to your needs slowly, this could hinder the insurance process. Your provider won’t want to commit to covering damages until a cleanup crew begins its assessment.

The Advantages of Working With the Best

A responsive, professional restoration team will help speed up the insurance coverage. The two entities will work together well, thus helping you get the financial peace of mind you need.

There are many reasons to call an experienced, reliable storm restoration company. Get the right team on the case, and you’ll notice that things will go more smoothly with the insurance provider as well.

How To Replace a Toilet

3/14/2019 (Permalink)

Water Damage How To Replace a Toilet Leaking toilet in a Sunland Villages, AZ home

How To Replace a Toilet

Toilet repair may fix a leak, but a homeowner should replace a persistently leaking toilet. Restoring water damage is far more expensive than the cost of replacing an old toilet. Here is an overview of how to replace a toilet.

Remove the Tank and Bowl

Start by removing water from the bowl and tank. There are several effective methods:

  • Turn off the water supply
  • Flush the toilet
  • Absorb water in the tank with a sponge or solidifying gel
  • Disconnect the water supply line

Once the bowl and tank are dry, unscrew the nuts on the base of the tank and lift off the tank. Loosen the nuts that connect the bowl to the floor and remove the bowl.

Remove the Closet Bolts and Wax Ring

Once the old toilet is gone, remove and dispose of the wax ring. Scrape excess wax off the flange with a putty knife and remove the closet bolts. This is a good opportunity to repair flange damage to avoid a new leaking toilet.

Install the New Toilet

You will need to replace all of the components removed with the old toilet. Go through the same process in reverse:

  • Install new closet bolts
  • Apply a new wax ring to the bottom of the bowl
  • Place the bowl over bolts and install cap bases, washers and nuts
  • Shorten bolts with a hacksaw and snap on caps
  • Install bolts and a rubber gasket on the bottom of the tank
  • Put the tank in place and tighten nuts

Once the new toilet is installed, you can reconnect the supply line. Flush the toilet and check for any signs of leaks.


Homeowners who are not familiar with basic plumbing techniques or do not have the necessary tools may want to hire a plumber. If a leaking toilet has caused damage, contact a damage mitigation and restoration service in Sunland Villages, AZ.

3 Reasons To Hire Certified Environmental Hygienists for Testing

3/5/2019 (Permalink)

Mold Remediation 3 Reasons To Hire Certified Environmental Hygienists for Testing Black mold? You must have it tested by a professional.

3 Reasons To Hire Certified Environmental Hygienists for Testing

When you need remediation in Mesa, AZ, it's important to hire the right people for the job. The mold cleaning process involves more than just removing mold growth from your home. Before and after the job is done, you need someone to test to determine the extent of the problem and whether the problem has been resolved after cleanup is done. A certified environmental hygienist is the person for the job. Here are three reasons to expect that the person testing for mold in your home meets the standards of certification.

1. Education

Most certified hygienists have studied their field extensively. Typically, they have completed a bachelor's degree in one of the following sciences:

  • Chemistry
  • Engineering
  • Physics
  • Biology

In addition to their formal education from an accredited college or university, certified mold remediation technicians take courses and pursue continuing education in subjects that are specifically related to their career path. This is how they stay current on the newest technology and techniques in the industry.

2. Experience

The best way to learn proper mold cleaning is with experience. Certification implies that the assessment in your home is not the first time the technicians have ever encountered a mold problem. Mentorships and professional networking are a vital part of learning the trade. Under the direct tutelage of a seasoned expert, even newly certified hygienists gain the experience necessary to test effectively.

3. Examination

After the coursework for the initial certification is complete and the minimum experience requirement has been met, technicians must pass a certification exam before they are considered an expert in testing for mold damage. The exam covers a broad scope of the industrial hygiene industry's latest practices. You can hire a certified environmental hygienist with the peace of mind that they have been trained, tested and found competent.

To determine if you need mold cleaning in your home, you must have it tested by a professional. Certified environmental hygienists have passed the test proving that they have the necessary education and experience to assess the problem accurately.

SERVPRO: Helping Insurance Agents Through the Claims Process

2/18/2019 (Permalink)

Helping Insurance Agents Through the Claims Process

There is a new way to research an insurance claim, and it is being offered to insurance agents through one of the highest rated disaster restoration firms in the Sierra Estate, AZ, area. SERVPRO has created a claims database to help restructure the approach to claims research. The system helps agents quickly and efficiently appraise claims to help move the approval process along.

1. Claims Information Center

The Claims Information Center or the CIC is a collection of claims information for any insurance agent performing research. Agents can research by the type of claim or the cause of loss and find regional and localized information, helping them better prepare their assessment.

2. Claims Database

The actual database used by the CIC system is ReportER. When an insurance claim or estimate is created, it is uploaded into the system where it can be monitored by the insurer as it progresses from an estimate to a work in progress and finally a completed job. All of this information is accessible through the Managed Dashboard.

3. Management Dashboard

The Managed Dashboard is an agent’s way of keeping tabs on claims and ensuring that progress is being made. The dashboard also acts as the entry point into the CIC system, allowing insurers to research and compare different estimates and outcomes.

The insurance claim process can be complicated for agents. They are having to juggle multiple claims every day and having to research those claims to ensure accuracy. SERVPRO has created the Claims Information Center that utilizes the ReportER database to help agents prepare and rectify claims. While the research alone makes this tool priceless, it is the managed dashboard where agents will find the most use. This dashboard allows them to organize claims by the level of completion and helps them to organize their research. The CIC system truly helps to make a difficult process tolerable.

3 Tips to Prepare for High Winds

2/12/2019 (Permalink)

Storm Damage 3 Tips to Prepare for High Winds Inspect your property for trees that need trimming

Whether from a winter storm or a summer deluge, high winds are one of the most potentially damaging parts of any storm. Able to turn simple waste bins into high-speed missiles, storm winds can be responsible for excessive property damage and even injury. If you’re wondering how to prepare your Adobe Hills, AZ, property for the risks of storm or hurricane damage, read on for tips that can save you money and stress.

Defining High Wind

Determining what constitutes high wind isn’t simple. The National Weather Service has tried to make it easier. Per NWS:

  • Winds 15 to 25 mph are considered “breezy”
  • Winds above 25 mph are considered “windy”

In general, gusts falling into the windy category warrant taking the following steps.

Secure Your Property’s Exterior

Wind can easily pick up loose items outside and launch them into a building or person. Invest in wind shutters or cover windows with plywood in a pinch if gales are anticipated. Secure items like gas tanks and water heaters to prevent them from becoming projectiles.

Secure Your Interior

It’s easy but unwise to forget about the inside of your property when preparing for hurricane damage. Anchor large furniture like bookcases and cabinets that can fall over. Use Velcro or straps to secure computers or other fragile electronics.

Inspect Your Property

One of the best tips is to inspect your property well in advance of storm season, when you have the most time to make changes. Inspect your property for trees that need trimming or removal; trees with loose root systems can easily tip over in strong gusts. Have your roof inspected to ensure there are no loose tiles or shingles that can be dislodged amid winds.

High winds can pose a high risk. Be ready. Use these tips to reduce the risk of storm or hurricane damage and contact a storm cleanup specialist to handle any damage you do incur.

Using an Ozone Machine To Counteract Cigarette Odor

2/5/2019 (Permalink)

Fire Damage Using an Ozone Machine To Counteract Cigarette Odor An ozone generator is used for home deodorization

Using an Ozone Machine To Counteract Cigarette Odor

Smoking cigarettes indoors can cause a lot of problems. Not only can it be a fire hazard, it can also envelop your home in a stale odor that is hard to remedy. Getting rid of the smell is not completely impossible, though. A professional smoke remediation company may use an ozone machine for home deodorization. The molecules attach to smoke particles and neutralize them. Within a few steps, the odor can be gone.

1. Machine Placement

An ozone generator is placed in the area that needs remediation. If the whole house is plagued by the smell, it may be placed in a central location. Because ozone is heavier that regular air, technicians in Desert Uplands, AZ, will likely place the machine on the second story of a two-story home. Once the machine is placed, it can be started.

2. Air Flow Assistance

If only one room needs home deodorization, the room can be sealed so that the ozone stays in the affected area. If the whole house needs treatment, however, air flow must be created so the ozone can infiltrate your entire home. Specialists may use fans, your central air system ducts or a combination of the two to make sure the ozone reaches all the places it needs to reach.

3. Treatment Completion

The treatment for cigarette smoke in your home may take anywhere from a few hours to a few days, depending on the size of the affected space. Once it is complete, the machine is turned off, and the ozone is allowed to dissipate, which can take several hours. Once that happens, you and your family can return to your home.

The process of home deodorization is pretty straightforward but usually requires professional help. Enlisting certified experts to take care of your cigarette odor issues can improve the smell of your home and help everyone who enters breathe cleaner, fresher air.

Quickly Discovering the Cause of a Shower Leak Can Prevent Major Damage

1/18/2019 (Permalink)

Water Damage Quickly Discovering the Cause of a Shower Leak Can Prevent Major Damage Bathtub leaking in a Sunland Villages, AZ home

A leaking shower is more than just a minor annoyance – let go, it can become a structural nightmare. You should always check things out at the first sign of a bathtub leak to avoid a disastrous situation from occurring in your home in Sunland Villages, AZ. A leaking shower could be anything from loose joints in the pipes to a simple shower pan leak and can range from a simple repair to all-out restoration. There are a few things that can be checked to help you ascertain where the leak is coming from and how serious the situation is.

How To Find the Source of a Shower Leak

  • Inspect the plumbing components to see if they are wet or leaking
  • Check the drainpipe and drain fittings to see that it is properly seated and caulked
  • Ensure that any caulking is sound and free of breaks
  • Check doors for gaps in the seal and around hinges to make sure they close tightly
  • Look for any cracks or gaps around the shower pan that may be allowing water to get through

A bathtub leak or shower pan leak can sometimes be found by inspecting the ceiling of the room below the bathroom. Water stains or wood that is dark and wet is a reliable sign that something is heading south, as are bulging ceilings, wet carpet or sheetrock. In a tub, look for a loose seal around the drain fittings. This is the easiest fix and a good place to start. If you are dealing with a shower pan, likewise check the seal around the drain first. Also, inspect for cracks or gaps. In a tiled shower, the problem can be as simple as a loose tile that water is getting underneath or the need to re-caulk between tiles.

If you do find a leak, call on a professional restoration service in Sunland Villages, AZ, to do an assessment and help remediate the situation before it gets worse. They can help protect your home and belongings from water damage. Checking regularly for a bathtub leak and taking proactive steps can give you peace of mind.

DIY Solutions for Removing Shower Mold

1/18/2019 (Permalink)

Mold Remediation DIY Solutions for Removing Shower Mold Clean your shower head using white vinegar

4 Cleaning Ingredients you Can Find In Your Cupboard

Some homes in Leisure World, AZ, have issues with shower mold. Whether it is the high humidity, lack of ventilation, or abundance of spores, bathroom mold can be a constant problem. Many people grab a commercial cleaner to use in the battle against the unsightly fungus, but others prefer the use of more natural cleaning agents. Here are four cleaning ingredients you can find in your cupboard.

1. Borax

Borax is a great cleaner. Dissolve one-fourth cup of the crystals into one quart of water. Spray the solution on the problem area and use a brush to scrub the moldy zone. Rinse the area and repeat the process as needed.

2. Hydrogen Peroxide

For a great cleaning solution, fill a dark spray bottle with hydrogen peroxide and add two tablespoons of vinegar. Spray the cleaner on the shower mold and wait for half an hour. Spray again and wait for an hour. Wipe the area clean and repeat if necessary.

3. Vinegar

One of the best household cleaners, vinegar is known for its acidity and that makes it a natural solution to a black mold problem. Spray a full-strength solution of vinegar on the mold and wait an hour. Repeat as necessary, and then use hot water to rinse the area and dry completely.

4. Bleach and Baking Soda

Using a little hot water, a cup of baking soda, and a few drops of scented oil, form a loose paste. Spread the paste over the area and remove the majority of the mold. Once most of the fungi are gone, spray a solution of two parts water and one-part bleach on the area and allow it to dry. Repeat the spray if necessary, and rinse with water.

Although a mold colony can begin life as a small spot, it can quickly grow into an unsightly area. With these simple DIY household cleaning solutions, you can quickly vanquish that shower mold and return to a clean bathroom. If the mold keeps appearing, consider calling a mold remediation company to find the underlying problem.