Recent Posts

Hiking in Arizona: Part One

1/22/2018 (Permalink)

Community Hiking in Arizona:  Part One Seven Sacred Pools in Sedona, AZ

For those of you who know me know that I'm a Midwest girl at heart.  Growing up in the country in Iowa with my graduating class size being 32, moving to Phoenix was a culture shock to me, to say the least.  I missed my quiet country life and felt like I needed an escape.  It took me a couple of years to explore the state and find some of the most peaceful places to escape to.  

Phoenix has a lot to offer, and if you like to hike, I have several great hikes I can recommend in the area (Camelback Mountain being my favorite, of course).  But if you have more time to explore this state, I highly recommend Sedona (2 hours from Phoenix). More specifically, I recommend hiking to the Seven Sacred Pools on the Soldiers Trail Pass.  

Soldiers Trail Pass is a 5 mile loop and has some great views and great stops along the way.  It's a fairly easy hike and is kid and dog friendly.  This picture hardly does this hike justice!  

I hope you can take the time to get outdoors and enjoy our beautiful state, for Arizona has a lot to offer!  

Meet Our Marketing Team!

1/22/2018 (Permalink)

General Meet Our Marketing Team! Vicki, Kelly and Ashley

If you haven't gotten a chance to meet the amazing marketing team for SERVPRO of Mesa East, let me introduce you!

Our long time Sales and Marketing Manager, Kelly Kordick, has been with us for almost 9 years.  She started when she was a Junior at Arizona State University.  Kelly started out marketing to Insurance Agents, but now she specializes in the Property Management Industry as well as handling some of our estimating.  

Our Sales and Marketing Representative, Ashley Gilbreath, has worked for us for over a year now.  She specializes in Insurance Agents and Commercial Marketing.  Ashley graduated from Arizona State University where she majored in Biology and was also on the ASU Dance Team.  

Our Summer Marketing Intern, Vicki Kordick, attends Iowa State University where she is majoring in Business Marketing & Management.  Vicki has worked for SERVPRO in Iowa as well but spends her summers with SERVPRO of Mesa East.  

Categories of Water Damage

1/16/2018 (Permalink)

Water Damage Categories of Water Damage Carpet Delamination- necessary to remove the carpet

There are three categories of water damage.

Category 1 - Water from a clean source (Supply Line)
Category 2 - Water that is somewhat contaminated (Washing Machine)
Category 3 - Water that is grossly contaminated (Sewer Backup)

Some insurance companies require drying in place for Cat 1 losses, meaning the restoration company isn't allowed to remove carpet and padding, etc., without approval.  There are some cases on Cat 1 losses where it's OK to remove the carpet, such as if the carpet is stained or delaminated.  SERVPRO of Mesa East will work with your adjuster directly and follow all of their guidelines while doing demo and any other necessary work.  We make it hassle-free for you as we are always in constant contact with your adjuster to get all approvals and make sure everyone is on the same page.  

Happy New Year

1/11/2018 (Permalink)

General Happy New Year Our owners, Ray and Tammy, with our Sales & Marketing Manager Kelly (middle).

Hey, friends!

I have slacked, a lot, on this blog.  So here's a resolution for 2018 I will keep:  to blog more on here.  

We ended 2017 with our Christmas Party at Fajitas, which is a SERVPRO family favorite.  (Check out the attached picture of our franchise owners and I).  Now that 2017 is behind us, I am excited about 2018 and looking forward to another great year with SERVPRO.  I am approaching my 9th year (say what?!) with SERVPRO of Mesa East.   

My 2018 SERVPRO resolutions are:

- Stay organized

- Attend more networking functions

- Get the confidence to do Facebook Live, because I hear all of the cool kids are doing it. 

- Start a monthly newsletter with some contests.  If you have any contest ideas, please share!  

Thank you to everyone for your continued support and for trusting SERVPRO of Mesa East with your homes and businesses.  Always remember that we are here for you 24/7. 

Happy 2018, friends! 

- Kelly Kordick

Meet our SERVPRO Mascot!

1/11/2018 (Permalink)

General Meet our SERVPRO Mascot! Rocking his SERVPRO leash.

If you follow us on our Facebook page at, you've probably already seen our new furry mascot.  If not, here's Sparky! 

Sparky is our newest team member and he started with us in September, when he was 8 weeks old.  We call him our official mold sniffing dog, but lets be honest, he spends his days at the office playing with his ball and taking naps.

He's attended some property management meetings with Kelly and has also done some route sales.  We think he's the perfet SMR! 

He keeps asking if he can join us at convention in Orlando this year, but unfortunately we have told him he will have to sit this one out.  

If you would like a personal office visit from Sparky, please e-mail Kelly at and they will stop by!

- Kelly 

NARPM Goes Camping!

2/20/2017 (Permalink)

Community NARPM Goes Camping! Kelly with Erin Reed from Show Appeal Realty hanging out by the camp fire.

It's almost time again for our Annual NARPM Camping Trip and we would love to have you there!

This event has always been a great time! Let’s get together out of a meeting or our offices for some fresh air & sunshine! NARPM will provide one meal (TBD) and s’mores fixings for both Friday & Saturday campfire! The group site has a private gated entrance, 12 picnic tables and 3 central grills. There is covered food prep areas and tables under 2 ramadas including trash service and vault toilets with no running water. 

How Much: Basically FREE! Each vehicle must have a "Tonto Pass" for each 24 hour period. The passes are $8 each and can be purchased online at OR at pretty much every store/gas station on the way out. If you need assistance with this, please contact Erin immediately.

When: Friday March 3rd – Sunday March 5th
Folks will generally begin to show up late morning thru earl evening and depart midday Sunday. You’re welcome to come and go as fits your schedule.

Where: Cave Creek Group Campground
The site is located 19 miles north of Carefree. From Carefree, take Cave Creek Rd/Forest Rd 24 to Seven Springs Day Use Area. Continue for less than ½ mile to the turn off to the group site. *The last 9 miles of FR 24 is an all-weather gravel road suitable for any 2 wheel drive cars*

Why: Because who doesn’t LOVE Arizona in March
Arizona is beautiful this time of year and isn’t it great to get outdoors! We can set up camping games, hike, go for a scenic drive and more

Who: Members, Affiliates, Families & Friends!
This event is open to friends and family of NARPM. The more, the merrier!

RSVP: Please RSVP with your head count no later than March 1st for adequate food planning
Please contact Erin with any questions at 480-917-7071 or

If any members would like to sponsor a meal, snack, water, camp game or anything else, please let me know!

Contact Erin at 480-917-7071 or Kelly 480-309-7403

** Member Suggestion **
The Buddy Stubbs Museum would be a fun place to visit whikle there. They have over 100 vintage motorcycles.
Free Admission and it's open M-S 11-5 and Sunday 11-4
Website link

Sad News about SERVPRO Founder, Ted Isaacson

2/7/2017 (Permalink)

It is with great sadness we announce the loss of SERVPRO’s founder, Ted Isaacson. After a sudden and brief illness, Ted passed away on Friday, January 20, 2017, surrounded by wife, Doris, and his family. May God Bless Ted and the entire SERVPRO® Family during this time.

Ted was deeply loved by his family and friends and words cannot express our gratitude for his lifelong love and leadership. We offer our condolences to the entire SERVPRO® Family, and want each of you to remember Ted’s passion and leadership was always focused on helping his legacy prosper in each and every one of you. You truly are a living legacy of Ted’s 84 blessed years.

Please say a prayer of strength for Doris in her time of loss, and a prayer of thanks for Ted’s lifelong commitment to helping everyone he touched succeed.

Happy New Year!

1/11/2017 (Permalink)

General Happy New Year! Happy New Year

Happy New Year from your SERVPRO family!  

2016 was a great year for us and we couldn't be more excited for what 2017 has in store for us. 

We wrapped up 2016 with a big office move and we are finally settled in and organized at the new office and warehouse.  We also had one of our water technicians leave us at the end of the year so he could join the Phoenix Police Department.  While we are sad that he's gone and will miss him around here, we are very excited for him being able to live out his dreams of being a Police Officer.  

One of the things I'm most excited for in 2017 is our annual SERVPRO Convention in Seattle.  This will be my first time and I can't wait to have a week in cooler weather to take a break from the Phoenix heat.  Convention is a great week full of educational workshops and being able to mingle with the SERVPRO family from all over the United States.  It's truly an honor to be part of such a great franchise system. 

We wish you all the best for 2017 and look forward to being here for you for all of your fire and water restoration needs.  Whether it's big or small, we will make it like it never even happened.  

- Kelly 

Mesa Smoke and Soot Cleanup

10/4/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Mesa East will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (480) 835-6688

1 – 4 – 8.

9/26/2016 (Permalink)

1 – 4 – 8.

At SERVPRO® of Peoria/West Glendale at 480-835- 6688 we are committed to serving you 24/7, 365. We are also committed to contacting you in a timely manner, showing up promptly, and notifying your insurance company of the status of the loss efficiently and quickly. The numbers 1-4- 8 have a particular meaning to us. Our commitment, when called by an Insurance Carrier or by our Call Center for a loss, is to contact the property owner within 1 hour of the First Notice of Loss, be on site within 4 hours, and contact the Insurance Carrier within 8 hours to report on the condition of the loss. We are judged on these three numbers, but frequently we beat these numbers. It is not unusual for us to call the property owner within minutes of receiving the FNOL and for us to be on site within an hour. We understand how important it is to be there to start the drying process. We care about your property and look forward to helping you at every opportunity.